Fashion - Accessories - All Natural Health & Beauty

Shipping Terms:
Monica's Closet, LLC utilizes the US Postal Service as our main shipping courier to locations within the United States, but not to other international locations. The risk of loss and title for all merchandise ordered on this web site passes on to you when the merchandise is delivered to the shipping carrier. We reply back to all requests within 1 business day.  

Shipping Schedule & Order Cancellations:
All orders will be shipped within 48 hours depending on payment verification and availability. Customers who choose expedited shipping will have their orders shipped the same day if the order is placed before 3:00pm CST. Once an order has been placed Monica's Closet is not able to cancel the order. 

Address Corrections & Lost/Stolen Packages:
All orders are shipped to the address as stated by the customer when the orders are placed. It is the customer's responsibility to ensure that the address entered is in accordance with the shipping courier's standard. Monica's Closet, LLC reserves the right to charge up to $10 for any address correction or forwarding address that is different than the original address on the invoice. 

Monica's Closet, LLC is not responsible for stolen or lost packages when the tracking system of a chosen shipping courier shows that the package was sent either by Monica's Closet or by the customer.

Refused, unclaimed, or undeliverable orders will result in charges for any additional shipping expenses incurred.

Return Policy:
We will gladly exchange or give credit for merchandise that is unused, unworn and not damaged (in ANY way) within ten (10) days of purchase which can be documented via the tracking number. Items must be accompanied by a receipt and have original hang tags attached.

A coupon code is given to online purchases for the purchase price listed on the original invoice minus the original shipping charges. 

NOTE on Returns & Exchanges:
  • We reply back to all requests within 1 business day via e-mail
  • Shipping and handling fees are NOT refundable 
  • All items must be in brand new condition with all hang tags attached and unmarked with original packaging.
  • Items that have been worn, damaged (in ANY way), altered or exposed to second-hand smoke cannot be returned or exchanged, period.
  • Clearance, closeout, and final sale items are FINAL.
  • If you return any item that does not meet the above criteria, Monica‚Äôs Closet has a right to refuse the returned package at customer's expense.

The following are considered a FINAL SALE and cannot  be returned at any time:

  • Clearance, Sales, Discounted and items marked "final sale"

  • Shepherdess Natural's products

  • Jewelry 

  • Leggings, swimwear, panties, bras and lingerie

  • If it is past ten (10) days from the purchase date on the original receipt

  • Items with no original receipt

  • Items that have washed, worn, altered or damaged (in ANY way)

  • Ebay, Amazon and Etsy purchases (unless noted)

Return Processing Time:

  • Please allow up to five (5) days for processing. You will be notified via email to the address listed on your account when the transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Monica's Closet, LLC.